Customer Stories/C2L Biz Solutions
Customer Stories
Customer Story
C2L Biz Solutions · Insurtech, India

From scattered teams
to one culture, one platform.
Since 2022.

A 350-person insurtech firm spread across Pune, Mumbai, and beyond replaced paper kudos, invisible comms, and Typeform surveys with a platform their people actually use every day.

IndustryInsurtech
Size350 employees
LocationsPune & Mumbai
Customer since2022
Signed till2030
89%
Monthly adoption
average
500+
Kudos exchanged
in first 6 months
180M
Steps walked
together in year one
+37%
Event participation
increase
02 · The problem

One company.
Three silos.

C2L came to Uniify with a clear ask: simplify engagement. What they found was three deeper problems.

🏙️
Teams stuck inside city walls
  • Pune and Mumbai teams operated in separate bubbles.
  • Employees outside India were effectively invisible.
  • No shared culture, no shared rhythm across locations.
📣
Comms sent into a black hole
  • No way to know if anyone had actually read internal communications.
  • No targeting by location or team. One size, wrong fit.
  • Strategy built on guesswork, not data.
📜
Recognition on paper. Literally.
  • Paper-based kudos created a moment of happiness that vanished.
  • Employees hesitated to write. The friction killed the habit.
  • No record, no visibility, no culture of appreciation building up.
⚠️
Root cause
The tools did not exist to connect people, measure reach, or sustain habits. Engagement was happening in fragments, and none of it was compounding.
03 · The solution

A full platform.
Not a partial fix.

C2L did not just add one feature. They rebuilt their entire engagement practice on Uniify.

Engage
Comms that reached the right people
  • Location-based targeting let HR send the right message to the right city.
  • Read receipts replaced guesswork. Teams could finally see who engaged.
  • Internal comms strategy overhauled based on real data, not assumptions.
Engage
Recognition that stuck
  • 500+ kudos exchanged in the first 6 months. Paper could never scale like this.
  • Month-on-month growth proved it was a culture shift, not a launch spike.
  • Recognition index reached 89%, sustained consistently.
Recharge
Wellness that changed daily behaviour
  • Steps tracking replaced ineffective wellness sessions with daily habit formation.
  • 180 million steps recorded together by end of year one.
  • Walkathon leaderboard became lunch-break conversation. Uniify in people's hands, every day.
Listen
Surveys that replaced Typeform entirely
  • Skip logic, image-based surveys, and custom reports replaced a third-party dependency.
  • C2L now runs all surveys and polls on Uniify with tailored outputs whenever needed.
  • Feedback exchanges increased 24% after switching to a more intuitive tool.
Empower + Engage
A platform for everything else too
  • Events with registration tracking, check-ins, and a live social wall.
  • Digital vault housing policies, templates, and ebooks in one place.
  • Quizzes for occasions, goal setting, and cross-team social engagement.
🚶

One employee stopped taking the bus to the office. Started walking both ways. Another group made post-lunch walks a daily ritual, phones out, checking who had climbed the leaderboard. When a wellness tool becomes a social ritual, you know it has worked.

04 · The outcome

Numbers that compound.
Behaviours that last.

C2L has been on Uniify since 2022. Every metric has moved in one direction.

89%
Recognition index, sustained
+37%
Event participation increase
+24%
Feedback exchanges increased
89%
Monthly adoption, averaged
🏆 Habit becomes culture

180 million steps in year one. A leaderboard that made post-lunch walks competitive. Wellness did not just get tracked. It became something people talked about. That is the difference between a wellness tool and a wellness culture.

🔁 Signed till 2030

C2L have been on Uniify since 2022 and renewed through 2030. That commitment is not a contract decision. It is a signal. When a platform becomes the infrastructure of your culture, you do not switch it out.

05 · The verdict

The 360° engagement app is the perfect solution for us. It allows us to recognise good work with Kudos, give feedback on performance or skills, connect with random colleagues over coffee, share ideas and set up learning goals. The push notifications make it easy for me to keep everyone informed about important updates. This app has made employee engagement easier than ever before and I highly recommend it.

Lakshmi HegdeHR Leader · C2L Biz Solutions, India
Why Uniify is a must-have
  • 01 Location-based comms with read receipts turns internal communication from broadcast to conversation.
  • 02 Digital recognition replaces paper habits instantly. The data proves it compounds month over month.
  • 03 Wellness becomes a social ritual when the leaderboard is in everyone's pocket after lunch.
  • 04 Replacing Typeform with Uniify Surveys consolidates tools and delivers customised reports on demand.
  • 05 One platform for events, vault, social wall, quizzes, goals, and feedback means HR manages less and employees connect more.

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