Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Uniify platform (the "Platform") and related services (the "Services") provided by Arkgeniq Private Limited ("Uniify", "we", "us", or "our"). By registering for, accessing, or using the Platform or Services, you ("you", "your", "Client", or "Organisation") agree to be bound by these Terms. If you do not agree, please do not use the Platform.

Uniify will provide the Services during the Subscription Term in accordance with these Terms. We will use commercially reasonable efforts to ensure continuous service availability in line with our uptime and support standards.

Subject to your compliance with these Terms, Uniify grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform and Documentation solely for your internal business purposes.

You agree to:

• Provide accurate and complete information when registering
• Ensure your Users comply with these Terms and all applicable laws
• Obtain all necessary consents for the use of Client Data
• Not misuse the Services, reverse engineer, or copy the Platform
• Not use the Services to violate laws, infringe rights, or harm others

You own all rights and title to your Client Data. Uniify processes this data solely on your behalf and for the purpose of providing the Services. We will not access, view, or use your Client Data except as necessary to maintain, support, or improve the Platform.

You agree to pay all applicable fees in accordance with your order form or agreement. All fees are non-refundable unless otherwise stated. Late payments may result in suspension of access to the Services.

Each Party agrees to keep the other's Confidential Information strictly confidential and to use it only for the purpose of fulfilling its obligations under these Terms. Disclosure is permitted only to employees or contractors bound by similar confidentiality obligations, or as required by law.

Uniify retains all intellectual property rights in the Platform, Services, and Documentation. You retain ownership of your Client Data. Feedback or suggestions provided by you may be freely used by Uniify without obligation.

Each Party represents that it has full authority to enter into this Agreement. Uniify warrants that the Services will be provided in a professional and workmanlike manner.

Your subscription begins on the effective date of your order form and continues until the end of the Subscription Term.

Both Parties agree to comply with applicable data protection laws, including GDPR, UK GDPR, CCPA/CPRA, PDPA, and UAE Data Protection Law. Uniify acts as the Data Processor, and Clients act as Data Controllers. Our Data Processing Addendum (DPA) forms part of these Terms and governs all data handling activities. A copy is available on request from privacy@uniifyapp.com.

Uniify complies with global privacy frameworks including:

• GDPR (EU/EEA and UK)
• CCPA/CPRA (California, USA)
• PDPA (Singapore)
• UAE Federal Data Protection Law (2023)
• Information Technology Act, 2000 and SPDI Rules, 2011 (India)

We also follow international cybersecurity standards such as ISO 27001 and ensure regional data residency where applicable.

You agree not to use or export the Services in violation of applicable export control or sanctions laws of India, the United States, the European Union, or any other jurisdiction. Uniify's products are not designed for use by restricted entities or in prohibited territories.

Uniify provides Services with commercially reasonable efforts to maintain 99% uptime, excluding planned maintenance windows communicated in advance.

Unless otherwise agreed in writing, Uniify may include your name, logo, and general description of your use of the Platform in our marketing materials, case studies, and website. We will always ensure such references are factual and respectful.

You agree not to:

• Reverse engineer or replicate the Platform or any part thereof
• Solicit or hire Uniify employees or contractors during the term of engagement and for one (1) year thereafter
• Use the Services for any purpose other than lawful, organisational purposes

Uniify hosts its Services on secure cloud infrastructure (AWS, India region) with:

• Encryption at rest and in transit (AES-256, TLS 1.2+)
• Role-based access controls and audit logging
• Regular vulnerability assessments and penetration testing
• 24x7 monitoring and intrusion detection

We are committed to maintaining ISO 27001-level data security standards.

Uniify strives to meet global accessibility standards (including WCAG 2.1) to ensure inclusive user experiences for all employees on the platform.

Neither Party will be liable for delays or failure to perform due to causes beyond their reasonable control, including natural disasters, strikes, war, government actions, or internet infrastructure disruptions. The affected Party will notify the other promptly and resume performance as soon as reasonably practicable.

Uniify may modify these Terms periodically. We will notify Clients by email or through the Platform at least 30 days before material changes take effect. Continued use of the Services after such updates constitutes acceptance of the revised Terms.

These Terms are governed by the laws of India, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India. Parties agree to first attempt resolution via mediation or arbitration before litigation.

• Neither Party may assign these Terms without the other's consent, except to a successor entity in a merger or acquisition
• If any clause is found unenforceable, the remainder will continue in full effect
• These Terms, together with the Privacy Policy, DPA, and Order Form, constitute the entire agreement between the Parties
• English shall be the governing language of this Agreement
• No waiver of any breach shall constitute a waiver of any subsequent breach

For questions about these Terms, please contact us: